Privacy Policy

1. Introduction

Sendly ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our platform. By using Sendly, you consent to the practices described in this policy.

2. Information We Collect

We collect the following information:

• Account information: Full name, email address, username
• Identity verification: BVN, NIN, government ID number, ID type
• Financial information: Bank account details, transaction history, wallet balances
• Payment information: Transaction amounts, payment methods, sender details
• Usage data: Pages visited, features used, device information

3. How We Use Your Information

We use your information to:

• Provide and operate the Sendly platform
• Process payments and withdrawals
• Verify your identity (KYC compliance)
• Send transaction notifications and receipts
• Prevent fraud and ensure platform security
• Comply with legal and regulatory requirements
• Improve our services and user experience

4. How We Protect Your Data

Your data is protected using industry-standard security measures including 256-bit SSL encryption for all data in transit. Passwords are hashed using one-way encryption — even Sendly administrators cannot see your password. Sensitive financial data is stored in encrypted databases. We regularly review and update our security practices.

5. Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Payment processors: Flutterwave (for card payments)
• Banking partners: For processing withdrawals to Nigerian banks
• Legal authorities: When required by Nigerian law or court order

All third-party partners are bound by strict data protection agreements.

6. Cookies

Sendly uses cookies to maintain your login session and improve your experience. We do not use cookies for advertising purposes. You can disable cookies in your browser settings but this may affect platform functionality.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent for data processing

To exercise these rights, contact us at support@sendly.app.

8. Data Retention

We retain your account data for as long as your account is active. Transaction records are kept for a minimum of 5 years to comply with financial regulations. When you delete your account, personal data is removed within 30 days, except where retention is required by law.

9. Children's Privacy

Sendly is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has created an account, we will immediately delete their information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email. Continued use of Sendly after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns, contact us at support@sendly.app.